Ottawa Valley Branch

The Ottawa Valley Branch of the Canadian Society of Club Managers welcomes you to our website! 
Our branch’s membership represents a wide variety of clubs in the Ottawa Valley region, including golf, country, city, sailing and curling clubs. Geographically, our region covers Eastern Ontario (from Kingston east) and Western Quebec.
Being a relatively small chapter, our primary objective is to provide opportunities for networking, education and professional development to local Club Managers. Our members meet throughout the year and are a friendly group of professionals who are always willing to support and advise one another whenever called upon. The Ottawa Valley Branch offers excellent networking opportunities throughout the entire year for all members. 
2017 was a special year for the Ottawa Valley, as we hosted the CSCM National Conference in Ottawa - Gatineau this past October. The conference theme was: Communicate – Collaborate – Celebrate! Communicate refers to the ‘networking’ benefit that so many believe is the best part of conference. It was a great opportunity to all come together to Celebrate both Canada’s 150th in the Capital and CSCM’s 60th Anniversary!  
If you are interested in learning more about membership opportunities in the Ottawa Valley Branch, or if you have any questions about this Branch, please contact:
Joyel Singfield
Clubhouse Manager – The Royal Ottawa Golf Club and 
CSCM Ottawa Valley Branch President
819-777-3866 x 201
Ottawa Valley Branch Workshop and Lunch
Tuesday, April 16 9:30 am - 1:00 pm
Keeping Employees Engaged
This workshop will explore some of the myths and realities of employee motivation. Stemming from the concept that retention and positive habits are increased through practice and repetition, this session will introduce the concepts of relentless support coaching and Feed-Forward. Drawing from his 25+ years’ experience in the customer service and leadership field, Shaun Belding will introduce current best practices when it comes to leadership and motivation and will provide you with the insight and tools to motivate, educate and encourage your employees on an ongoing basis.
Kindly rsvp by April 8 to
CSCM Members and their Management Teams are invited to attend this workshop.
Morning refreshments and lunch will be provided

To view the National Calendar of Events, please click here.


Jennifer Robicheau Educational Fund

The Ottawa Valley Branch lost one of its valued members in July 2004 as Jennifer Robicheau passed away from cancer, leaving behind a young family. Jennifer was an inspiration to anyone that met her, a friend to all and an active member of our branch. As co-chair of the 2001 National CSCM Conference, she put her heart & soul into the event, overcoming the many challenges involved with hosting a National conference within a few weeks of 9/11.  At the 2005 CSCM Conference, her efforts were recognized on the National Level, as she was awarded a Citation Award posthumously, which was graciously accepted by her surviving husband David.


Shortly after her passing, the Ottawa Valley Branch committed to honouring her memory on an on-going basis, by setting up an educational fund in her name. This fund is used to award local scholarships to university or college students interested in pursuing a career in club management and also to provide educational experiences for existing club managers in our Branch.

Once per year we hold a fundraising golf tournament to raise money for this fund, which is well supported by donations from club managers and their suppliers.

This year’s recipient was Kayla Smith, from the Algonquin College Hospitality and Tourism Management Program.  Presenting Kayla with the award is Altaf Sovani, Chair of the Hospitality and Tourism Program and Rick Baker, Past President of the CSCM Ottawa Valley Branch.