Sunday, November 6

10:00 - 11:00 AM    
In Business To Preserve Our Past By Strengthening Our Future    
Presentation details coming soon.    

Chief Clarence Louie

Since December 1984 when first elected as Chief of the Osoyoos Indian Band, part of the Okanagan Nation in south central British Columbia, Clarence Joseph Louie has consistently emphasized economic development as a means to improve his people’s standard of living. A lifelong student of “Native American Studies”, Clarence shares his experiences (Key Note Speaking) and best lessons learned to Native people, Government and Corporate agencies across the U.S and Canada as well as overseas – Australia, New Zealand, Germany and France, in a simple direct business smarts approach, “Every First Nation comes from a working culture. Our ancestors worked hard for a living. Today life is as complicated or messed up as you make it. To improve your quality of life, you either go to school or get a job. Words without action, excuses and blame, leads towards more welfare dependency and poverty. It’s hard work and making money that improves one’s standard of living and provides for First Nation social needs.” Chief Louie believes that “Aboriginal people and government must make Economic Development - self-sustaining job creation and business growth an everyday priority. A real decent paying job that provides real opportunity is the very best social program on any Rez!” The Osoyoos Indian Band’s corporate motto is “In Business To Preserve Our Past By Strengthening Our Future.”

 


 

 

 

 

 

 

 

 

 

 

 

 

 


 

11:00 AM - 12:00 PM
Club Insights
GGA Partners (GGA) and the Club Management Association of Canada (CMAC) formed a strategic partnership in 2018 to produce research and insights for the benefit of the CMAC members and the club industry at large.  Each year, beginning in 2019, GGA and CMAC have been collaborating on valuable industry research with the support of CMAC members across the country. This session will present the most important trends and insights emerging and persisting in the Canadian Club Industry. This session will build on the game show/trivia themed sessions from 2019-2021 conference and will encourage CMAC member participation through leaderboard tracking and prizes for the winners!

 

Murray Blair, GGA Partners
Suzanne Godbehere

Suzanne Godbehere, CEO, CMAC

As the Chief Executive Officer of CMAC, Suzanne is responsible for leading the operations of the Association and supporting its mission to promote and develop the profession of club management via the Certified Club Manager designation while providing education to members, including career and networking opportunities.
Prior to joining CMAC, Suzanne was the Head of ACCA Canada (the Association of Chartered Certified Accountants), an international association with 180,000 members worldwide and 3,000 members in Canada, for six years. Suzanne was responsible for driving the association’s overall strategy and member satisfaction for the Canadian market. Suzanne’s previous roles included being the Vice-President, Marketing & Communications with the Certified Management Accountants of Canada (CMA Canada), a 50,000+ member-based organization, and Director, Strategic Marketing for Canada for PricewaterhouseCoopers.

 

Derek Johnston, Partner, GGA Partners

Derek Johnston is a Partner at GGA where he leads the development of business solutions for GGA’s roster of clients, in addition to managing the firm’s internal operations.  Derek is an expert in club strategy and operational analysis and has had the privilege of serving hundreds of GGA clients around the world. Derek has been recognized by Golf Inc. Magazine as a consultant of the year for his work on the largest private club transaction since 2018. Prior to joining GGA, Derek led the business solutions division for a global technology provider operating in the club industry and spent a number of years in operations consulting with Arthur Anderson and Deloitte.



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

1:45 – 2:45PM
Private Club Leadership: How We Can Be Better When it Comes to Female Executive Members
Commonly, there are more women enrolled in hospitality management programs, and strong representation in our student chapters; however, there are fewer in the supervisory roles, even less in mid-management, and a staggeringly low number in the top positions. 
According to the clubs that participated in the 2021 CMAA Compensation and Benefits Report, approximately 31% of AGMs identify as female and this number drops to 11.3% at the CEO/GMs level. 
During this session, we will dig into fall-off stats and trends and discuss ways we can support gender diversity and keep the pipeline of talent flowing all the way to the top leadership positions.
Amber Read 
General Manager/COO
The Yale Club of New York City

 

2:45 - 3:45 PM
Marketing  Your Club Through Concerts and Club Events
Why do members want to join your club? How do you show them your why? Hire a videographer to build raw footage of experiences, event and activities at your club. Host a live concert on your range, patio, hole, turf care building or banquet hall. Use video experiences and people NOT empty courses, ballrooms or restaurants.

Eric Thorsteinson, CCM
Chief Executive Officer
Wascana Country Club

Eric has a passion for creating unique, fun, and memorable experiences for his members, guests and staff alike.  He has an extensive background in the public, resort and private club environments.

 

4:15 - 5:15 PM
From Skidrow to CEO – How to Build Resiliency One Step at a Time

Success in the face of adversity and change depends on our level of resiliency.

In this keynote, Joe teaches how to build the resiliency needed to overcome life’s challenges and embrace change.

Using a research based behavioural change model, participants will evaluate their current state of resiliency and learn how to crush unproductive habits while developing a high-performance mindset. Participants leave with tools they can use immediately to create their own inspired results. Joe’s is a treasured Canadian whose life story embodies the resiliency of the human spirit. His message is inspiring, energetic, humorous, honest, raw and unforgettable.

You will learn:

How to build resiliency despite the world around you
Applying the A.I.R. Model for behavioural change
Why failure is predictable and normal
Seeing possibility – how to reframe a limiting mindset
How to convert failures into assets
The 3 most important things to know about engaging people

 

The most effective leaders in society are those rare individuals who can inspire their audience with a passion that can only come from personal experience. As the former President and CEO of an extremely successful multimedia company, Joe Roberts has faced and overcome key business challenges, which confront every modern organization. 
  
Joe’s business solutions have made millions of dollars for his clients, across a variety of business sectors. It is from this experience that Joe draws when addressing Fortune 500 companies, professional associations and organizations internationally. 
 
What is most amazing about Joe is that in 1989 he was living on the streets of Vancouver as a homeless skid row addict. Through perseverance, determination and his resilient human spirit, Joe pulled himself out of the darkness and despair, to become a highly respected business and community leader.
 
Today Joe Roberts (aka The Skidrow CEO) is an award-winning Inspirational Keynote Speaker armed with unwavering determination and 20+ years of speaking experience. His mission has been, is, and always will be to instigate a ripple effect of positive change everywhere he goes by reminding people of their unlimited potential.

 

Monday, November 7

8:00 – 10:00 AM
RAPID FIRE PRESENTATIONS
To Be Announced

 


10:30 - 11:30 AM
Let's Talk About Stress
For many, a demanding job, financial woes or a global pandemic immediately come to mind as sources of stress. However, today’s working professionals add stress to their bodies and minds in other ways too. In this informative and thought-provoking presentation, Nicole re-defines today’s definition of stress and reveals The Top 10 Unhealthy Habits that may be keeping you from optimal health, happiness and productivity – at work and at home.

Nicole Porter
Nicole Porter Wellness

Nicole Porter is a Stress Coach and Wellness Educator. She is also a Registered Holistic Nutritionist,  Registered Nutritional Therapist, Healthy Weight Loss Coach, Pilates Coach, and former Personal Trainer and Fitness Coach, with training in mindfulness-based stress reduction and behaviour change.  Through Workplace Wellness Programs, Private & Group Coaching, and online courses like The 8 Weeks to Awesome Wellness Challenge, Nicole has developed The Hidden Stress Framework, helping busy, stressed out professionals mindfully overcome The Top 10 Unhealthy Habits that chronically stress out their bodies and prevent optimal health, mindset and productivity.   Having overcome her own health challenges with natural therapies, Nicole combines personal experience with formal education to provide a realistic, evidence-based, and empowering approach to wellness.  Based in Canada but working with clients around the world, Nicole has been recognized as Nutritionist of the Year, Best Nutritionist, Best Work/Life Specialist, and Best Wellness Coach and Educator.

11:30 AM- 12:30 PM
Thinking of Setting up a Foundation for Your Private Club?
session description coming soon

 

Kevin McCort
President and CEO
Vancouver Foundation

Kevin McCort is President and CEO of Vancouver Foundation.  With more than 30 years of service to the non-profit sector, both in Canada and around the world, he has earned a reputation as a smart, strategic leader who always puts community at the heart of his work.

Kevin has led Vancouver Foundation through a period of significant transformation with a focus on seeking systemic change by addressing root causes of pressing social, cultural, economic and environmental issues.  Strong growth in new funds and assets has enabled the foundation to contribute over $500M in funding to support building healthy, vibrant, equitable and inclusive communities across B.C. since he joined in 2013.

Kevin was awarded the Queen’s Diamond Jubilee medal for his leadership in promoting Canadian values of tolerance and social justice across the world and currently serves on the boards of Friends of Vancouver Foundation, and the B.C. Unclaimed Property Society.  He is a member of the federal Advisory Committee on the Charitable Sector, the Young Presidents’ Organization, and recently completed a six year term on the board of Community Foundations of Canada.

 

2:30 - 3:30 PM
TBD

 

3:45 - 7:30 PM
CLUB TOURS
Delegates may choose 1 of 2 Club Tours, both groups meeting at The Arbutus Club. Tours of the clubs and refreshments provided at each, as well as 30-minute education presentations from the club GMs, sharing their best idea or best lesson learned in their roles. 

 

 

 

Shaughnessy Golf & Country Club  
Vancouver Lawn Tennis & Badminton Club  

 


Tuesday, November 8

9:00 - 10:00 AM
TBD

 

10:45 AM – 12:15 PM
Sourcing and Selecting Top Talent
The challenge is real, one in three hospitality workers have left the industry. How do you make your club standout against the countless other restaurants, hotels and resorts looking for talent? Frustrated with new team member turnover? Tired of being ghosted by candidates? This session will provide multiple solutions to implement at your club today!

Betsy Gregory
Director of Team Member Engagement
Congressional Country Club 

Betsy Gregory joined Congressional Country Club in December 2015. Prior to working at Congressional, she worked at Bethesda Country Club, Rhode Island Country Club and J. Alexander's Restaurant Group. While her background is in food & beverage operations, Betsy had the opportunity to take her career on a new track and in 2013 she pursued human resources management. She attributes her success in leading organizational change and building culture to her experience in operations and having had the opportunity to lead so many people from various roles, backgrounds and cultures. 
 
Betsy is a graduate of Johnson and Wales University. Has worked up and down the east coast but moved to the DC region to be closer to family. Proud mom of two small boys and spends any free time on the water with her husband and boys. If she had unlimited time and resources, she would spend it volunteering and giving back to the community.

 

1:15 - 2:15 PM
How to Elevate Service Standards at your Club
Session description coming soon

Annette Whittley 
Consultant & Search Executive
Kopplin Kuebler & Wallace

Annette Whittley has over 20 years of luxury hospitality service
experiences. After graduating from the University of Surrey with a Bachelor of Science in Hotel & Catering Management she joined luxury hotel industry
leader Four Seasons hotels and resorts. During her time with Four Seasons, she worked in restaurants, bars, recreation facilities, banquets, in room dining, and was involved in multiple renovations and property openings.
In 2015 she made the transition to private clubs, joining the executive team at Congressional Country Club as Director of Food and Beverage. Her passion for the Club industry then led her in 2019 to join Kopplin, Kuebler and Wallace, where she specializes in Food and Beverage training, new openings, executive chef search and consulting. Annette works with Private Clubs
across the nation and continues train and provide opening support for Four Seasons Hotels and Resorts. She is passionate about building a strong a foundation for the teams she works with.
Annette is a world traveler with six continents under her belt, including expeditions to Mt. Everest and Mt. Kilimanjaro. She is an avid marathon runner and is always training for her next race!

 

 

2:15 - 3:15 PM
The Value of Data in Clubs
Session description coming soon

Shachi Kurl
President
Angus Reid Institute

A public policy analyst, Shachi Kurl directs research, communications, partner development and operations at the Angus Reid Institute. She brings 15 years of experience to her role, spending the first part of her career as political reporter and as a representative for the small business community. Shachi is a recipient of the prestigious Jack Webster award for Best TV Reporting. A frequent columnist and commentator, she holds a degree in Journalism and Political Science from Carleton University in Ottawa and serves on the boards of the Dr. Peter AIDS Foundation and the CKNW Orphans’ Fund.

 

4:00 - 5:00 PM
Dare to Move Forward
Being told to learn to live without being able to walk more than 15 minutes a day...This is what Sebastien was up against at the age of 25. This former national tennis champion will share with us how he not only defeated the odds, but walked a marathon a day across the USA. Currently the GM of the Mount Royal Tennis Club in Montréal, Sebastien's presentation will inspire us to believe in ourselves and the power of setting small and clear goals to reach our full potential.

Sébastien Jacques
Directeur Général - General Manager
Mount Royal Tennis Club

GM of the Mount Royal Tennis Club. Former tennis national champion. Walked across the USA. Author of the book Oser Avancer