| 10:00 - 11:00 AM | ||
| In Business To Preserve Our Past By Strengthening Our Future | ||
| Presentation details coming soon. |
 |
Chief Clarence Louie Since December 1984 when first elected as Chief of the Osoyoos Indian Band, part of the Okanagan Nation in south central British Columbia, Clarence Joseph Louie has consistently emphasized economic development as a means to improve his people’s standard of living. A lifelong student of “Native American Studies”, Clarence shares his experiences (Key Note Speaking) and best lessons learned to Native people, Government and Corporate agencies across the U.S and Canada as well as overseas – Australia, New Zealand, Germany and France, in a simple direct business smarts approach, “Every First Nation comes from a working culture. Our ancestors worked hard for a living. Today life is as complicated or messed up as you make it. To improve your quality of life, you either go to school or get a job. Words without action, excuses and blame, leads towards more welfare dependency and poverty. It’s hard work and making money that improves one’s standard of living and provides for First Nation social needs.” Chief Louie believes that “Aboriginal people and government must make Economic Development - self-sustaining job creation and business growth an everyday priority. A real decent paying job that provides real opportunity is the very best social program on any Rez!” The Osoyoos Indian Band’s corporate motto is “In Business To Preserve Our Past By Strengthening Our Future.”
|
| 11:00 AM - 12:00 PM |
| Club Insights |
| GGA Partners (GGA) and the Club Management Association of Canada (CMAC) formed a strategic partnership in 2018 to produce research and insights for the benefit of the CMAC members and the club industry at large. Each year, beginning in 2019, GGA and CMAC have been collaborating on valuable industry research with the support of CMAC members across the country. This session will present the most important trends and insights emerging and persisting in the Canadian Club Industry. This session will build on the game show/trivia themed sessions from 2019-2021 conference and will encourage CMAC member participation through leaderboard tracking and prizes for the winners! |
 |
Murray Blair, GGA Partners |
 |
Suzanne Godbehere, CEO, CMAC As the Chief Executive Officer of CMAC, Suzanne is responsible for leading the operations of the Association and supporting its mission to promote and develop the profession of club management via the Certified Club Manager designation while providing education to members, including career and networking opportunities.
|
 |
Derek Johnston, Partner, GGA Partners Derek Johnston is a Partner at GGA where he leads the development of business solutions for GGA’s roster of clients, in addition to managing the firm’s internal operations. Derek is an expert in club strategy and operational analysis and has had the privilege of serving hundreds of GGA clients around the world. Derek has been recognized by Golf Inc. Magazine as a consultant of the year for his work on the largest private club transaction since 2018. Prior to joining GGA, Derek led the business solutions division for a global technology provider operating in the club industry and spent a number of years in operations consulting with Arthur Anderson and Deloitte. |
| 1:45 – 2:45PM |
| Private Club Leadership: How We Can Be Better When it Comes to Female Executive Members |
| Commonly, there are more women enrolled in hospitality management programs, and strong representation in our student chapters; however, there are fewer in the supervisory roles, even less in mid-management, and a staggeringly low number in the top positions. According to the clubs that participated in the 2021 CMAA Compensation and Benefits Report, approximately 31% of AGMs identify as female and this number drops to 11.3% at the CEO/GMs level. During this session, we will dig into fall-off stats and trends and discuss ways we can support gender diversity and keep the pipeline of talent flowing all the way to the top leadership positions. |
 |
Amber Read General Manager/COO The Yale Club of New York City |
| 2:45 - 3:45 PM |
| Marketing Your Club Through Concerts and Club Events |
| Why do members want to join your club? How do you show them your why? Hire a videographer to build raw footage of experiences, event and activities at your club. Host a live concert on your range, patio, hole, turf care building or banquet hall. Use video experiences and people NOT empty courses, ballrooms or restaurants. |
 |
Eric Thorsteinson, CCM Eric has a passion for creating unique, fun, and memorable experiences for his members, guests and staff alike. He has an extensive background in the public, resort and private club environments. |
| 4:15 - 5:15 PM |
| From Skidrow to CEO – How to Build Resiliency One Step at a Time |
|
Success in the face of adversity and change depends on our level of resiliency. In this keynote, Joe teaches how to build the resiliency needed to overcome life’s challenges and embrace change. Using a research based behavioural change model, participants will evaluate their current state of resiliency and learn how to crush unproductive habits while developing a high-performance mindset. Participants leave with tools they can use immediately to create their own inspired results. Joe’s is a treasured Canadian whose life story embodies the resiliency of the human spirit. His message is inspiring, energetic, humorous, honest, raw and unforgettable. You will learn: How to build resiliency despite the world around you |
 |
The most effective leaders in society are those rare individuals who can inspire their audience with a passion that can only come from personal experience. As the former President and CEO of an extremely successful multimedia company, Joe Roberts has faced and overcome key business challenges, which confront every modern organization. Joe’s business solutions have made millions of dollars for his clients, across a variety of business sectors. It is from this experience that Joe draws when addressing Fortune 500 companies, professional associations and organizations internationally. What is most amazing about Joe is that in 1989 he was living on the streets of Vancouver as a homeless skid row addict. Through perseverance, determination and his resilient human spirit, Joe pulled himself out of the darkness and despair, to become a highly respected business and community leader. Today Joe Roberts (aka The Skidrow CEO) is an award-winning Inspirational Keynote Speaker armed with unwavering determination and 20+ years of speaking experience. His mission has been, is, and always will be to instigate a ripple effect of positive change everywhere he goes by reminding people of their unlimited potential. |
| 8:00 – 10:00 AM |
| RAPID FIRE PRESENTATIONS |
| To Be Announced |
| 10:30 - 11:30 AM |
| Let's Talk About Stress |
| For many, a demanding job, financial woes or a global pandemic immediately come to mind as sources of stress. However, today’s working professionals add stress to their bodies and minds in other ways too. In this informative and thought-provoking presentation, Nicole re-defines today’s definition of stress and reveals The Top 10 Unhealthy Habits that may be keeping you from optimal health, happiness and productivity – at work and at home. |
 |
Nicole Porter Nicole Porter is a Stress Coach and Wellness Educator. She is also a Registered Holistic Nutritionist, Registered Nutritional Therapist, Healthy Weight Loss Coach, Pilates Coach, and former Personal Trainer and Fitness Coach, with training in mindfulness-based stress reduction and behaviour change. Through Workplace Wellness Programs, Private & Group Coaching, and online courses like The 8 Weeks to Awesome Wellness Challenge, Nicole has developed The Hidden Stress Framework, helping busy, stressed out professionals mindfully overcome The Top 10 Unhealthy Habits that chronically stress out their bodies and prevent optimal health, mindset and productivity. Having overcome her own health challenges with natural therapies, Nicole combines personal experience with formal education to provide a realistic, evidence-based, and empowering approach to wellness. Based in Canada but working with clients around the world, Nicole has been recognized as Nutritionist of the Year, Best Nutritionist, Best Work/Life Specialist, and Best Wellness Coach and Educator. |
| 11:30 AM- 12:30 PM |
| Thinking of Setting up a Foundation for Your Private Club? |
| session description coming soon |
 |
Kevin McCort Kevin McCort is President and CEO of Vancouver Foundation. With more than 30 years of service to the non-profit sector, both in Canada and around the world, he has earned a reputation as a smart, strategic leader who always puts community at the heart of his work. Kevin has led Vancouver Foundation through a period of significant transformation with a focus on seeking systemic change by addressing root causes of pressing social, cultural, economic and environmental issues. Strong growth in new funds and assets has enabled the foundation to contribute over $500M in funding to support building healthy, vibrant, equitable and inclusive communities across B.C. since he joined in 2013. Kevin was awarded the Queen’s Diamond Jubilee medal for his leadership in promoting Canadian values of tolerance and social justice across the world and currently serves on the boards of Friends of Vancouver Foundation, and the B.C. Unclaimed Property Society. He is a member of the federal Advisory Committee on the Charitable Sector, the Young Presidents’ Organization, and recently completed a six year term on the board of Community Foundations of Canada. |
| 2:30 - 3:30 PM |
| TBD |
| 3:45 - 7:30 PM |
| CLUB TOURS |
| Delegates may choose 1 of 2 Club Tours, both groups meeting at The Arbutus Club. Tours of the clubs and refreshments provided at each, as well as 30-minute education presentations from the club GMs, sharing their best idea or best lesson learned in their roles. |
 |
|
 |
|
 |
| 9:00 - 10:00 AM |
| TBD |
| 10:45 AM – 12:15 PM |
| Sourcing and Selecting Top Talent |
| The challenge is real, one in three hospitality workers have left the industry. How do you make your club standout against the countless other restaurants, hotels and resorts looking for talent? Frustrated with new team member turnover? Tired of being ghosted by candidates? This session will provide multiple solutions to implement at your club today! |
 |
Betsy Gregory Betsy Gregory joined Congressional Country Club in December 2015. Prior to working at Congressional, she worked at Bethesda Country Club, Rhode Island Country Club and J. Alexander's Restaurant Group. While her background is in food & beverage operations, Betsy had the opportunity to take her career on a new track and in 2013 she pursued human resources management. She attributes her success in leading organizational change and building culture to her experience in operations and having had the opportunity to lead so many people from various roles, backgrounds and cultures. |
| 1:15 - 2:15 PM |
| How to Elevate Service Standards at your Club |
| Session description coming soon |
 |
Annette Whittley Annette Whittley has over 20 years of luxury hospitality service |
| 2:15 - 3:15 PM |
| The Value of Data in Clubs |
| Session description coming soon |
 |
Shachi Kurl A public policy analyst, Shachi Kurl directs research, communications, partner development and operations at the Angus Reid Institute. She brings 15 years of experience to her role, spending the first part of her career as political reporter and as a representative for the small business community. Shachi is a recipient of the prestigious Jack Webster award for Best TV Reporting. A frequent columnist and commentator, she holds a degree in Journalism and Political Science from Carleton University in Ottawa and serves on the boards of the Dr. Peter AIDS Foundation and the CKNW Orphans’ Fund. |
| 4:00 - 5:00 PM |
| Dare to Move Forward |
| Being told to learn to live without being able to walk more than 15 minutes a day...This is what Sebastien was up against at the age of 25. This former national tennis champion will share with us how he not only defeated the odds, but walked a marathon a day across the USA. Currently the GM of the Mount Royal Tennis Club in Montréal, Sebastien's presentation will inspire us to believe in ourselves and the power of setting small and clear goals to reach our full potential. |
 |
Sébastien Jacques GM of the Mount Royal Tennis Club. Former tennis national champion. Walked across the USA. Author of the book Oser Avancer |
