Log On


| remind me | new user |

Get Connected:

BMI III General Manager/Chief Operating Officer


January 27 - February 1, 2018

CSCM is pleased to offer the third core Business Management Institute (BMI) course required for the Certified Club Manager designation in partnership with the Ted Rogers School of Hospitality and Tourism Management to deliver a program that builds upon the General Manager/Chief Operating Office concept.

Learn how to operate your club as a business and be perceived as its operational leader.  Understand the responsibilities and characteristics of a true GM/COO and review the competency areas required for you to achieve success.  Upon successful completion of this BMI course you will earn 30 Other Education credits towards eligibility for petitioning for the CCM.


Topics in this program include the following:

  • The General Manager/Chief Operating Officer Concept
  • Legislation Relevant to Clubs 
  • Marketing Principles
  • Member Participation Strategies
  • The Law and Club Operations
  • Emotional Intelligence
  • Building the Key Leadership Team
  • Social Media as a Communication Tool
  • Facility Maintenance
  • Applying the Language of Finance to Clubs
  • Protecting Your Private Club's Tax Exempt Status
  • Golf Operations for Managers
  • Golf Course Maintenance for Managers
  • Case Study Presentation
  • Negotiation Techniques
  • Business Writing


 Date and Location

Saturday January 31 through Thursday February 1, 2018 at the
Ted Rogers School of Hospitality and Tourism Management
Ryerson University, Toronto

Welcome Reception and Orientation 6 p.m. on Saturday at the Chelsea
Farewell Reception 2:30 - 4 p.m. at Ryerson following Exam on Thursday

Accommodation is at the Chelsea Hotel in downtown Toronto.  A special discounted rate of $147 per night for a Chelsea Room (including internet access) has been negotiated for CSCM. 

To book directly with the Hotel, call 416-595-1975 or toll-free 1-800-CHELSEA (243-5732) and identify yourself as with the Canadian Society of Club Managers or use the private link for CSCM reservations by clicking here.

This is a very intense course with a significant amount of group work most evenings on the case presentation. We will also be visiting one club for dinner during the week. Participants are strongly encouraged to book into the hotel in the interest of time and alleviating the stress of commuting!


Register now using the registration form below and send by mail or email to National Office.  CSCM is in the process of preparing to launch the new web site and association management system following the National Conference in October.  Online registration will be available at that time.

 Download 2018 BMI General Manager COO Registration Form (PDF)